What the hell is the matter with Dell? They make dandy computers, but as my nephew Lee Godlberg recently noted, their customer service tech support sucks. As a long time fan of Dell, I thought maybe Lee’s experience was unusual…WRONG!! My Dell laptop blue screened on me the other day, and I freaked out — writers are notoriously emotional. Bad news: fatal errors on the hard drive’s operating system. Good news: under warranty till 2009 and a tech support genius would zip out to my house and get me back up and running.
Oh, he showed up all right — just long enough to yank out my old drive (the one with all the files, documents, and programs on it), shove in the new drive (with NOTHING on it except windows xp and that means NO DRIVERS for anything….not even Windows Media Player), and head for the door.
WAIT! HELP.. wasn’t this guy going to stay and make sure the thing worked? Nope. Wasn’t he going to assure that my Dell computer worked as it did the day I brought it home? Nope. He wasn’t even going to stay long enough to load the operating system, let alone load the drivers to make anything work, or transfer any data. Why not? Simple. He was under orders to get in, get out, and do NOTHING…just get to the next service call.
I placed a call to Dell Support and told them my once-wonderful laptop was now a box with a screen. No sound, no internet, no nothing.
I was told that I could download drivers from the internet.
THE COMPUTER WON’T CONNECT TO THE INTERNET BECAUSE IT DOESN"T HAVE ANY DRIVERS!!!
I’ve had it. This is Dell Customer Service???
They will build you a personal computer and give you impersonal ineffectual and downright insulting service and support.
Goodbye Dell Hell.
Anyone have any info on tech support at HP?